While this doesn’t happen very often, there are several reasons why your order may not have arrived.
Please ensure that you check your selected delivery time slot and day - if your order has not arrived and you still have time left in your delivery window, hang tight and it’s likely to arrive soon.
If your delivery slot has passed and you haven’t heard from the Customer Love team, let us know right away and we can track it down for you!
If for some reason we need to get a new delivery out to you, we will do our absolute best to make sure you get your delivery.
Contact our Customer Love team here so we can track your bag down for you!